Case/Service Tracking
Aptify’s Case Management and service tracking solution
provides an organization with the ability to deliver exemplary service and
support. Aptify provides an integrated workflow engine coupled with a comprehensive
set of case tracking functions to ensure that all case types are properly
executed based on business rules and steps that you define.
Aptify Case Management provides the tools necessary to
ensure that high quality service is in place for any type of inquiry that comes
into your organization including requests for support, service, complaints, and
other inquiries. For organizations involved in mediating disputes, case
management provides the functionality to manage the entire cycle of case receipt
through resolution in an integrated, workflow oriented environment.
Case Management Features
- Unlimited
case types, each of which may have unique workflow and routing
- Case
reporting is available through several methods including a self-service web capability
- Automatic
Notifications for new cases, status updates, case closure and more
- Flexible
case assignment logic for determining case assignments
- Complete
cost tracking for internal and external costs
- Ability
to integrate with 3rd party service providers for case resolution including
automatic assignment of cases based on territory or other user-defined logic
- Survey
capabilities allow for detailed customer feedback tracking
- Centralized
cross-case issue tracking and Knowledge Base
- Workflow
is easy to define to extend the standard functionality